Ombudsman

Contacting the ombudsman is voluntary

but not mandatory!

Objective: Compliance with the principles of business ethics and regulation of social and labor disputes arising in the team

Functions:

- To hear and serve as the voice of each of ENU’s 23 thousand students and 6 thousand employees;

- To study and identify systemic problems of protecting students’ and employees’ rights;

- Assistance in protecting students’ and the team’ rights and legitimate interests;

- Participation in the development and introduction of recommendations on improving the legislation of the Republic of Kazakhstan on issues within the competence of the Ombudsman;

- Development of recommendations for the resolution and prevention of conflicts of a legal and organizational nature;

- Holding necessary meetings, gatherings, consultations and discussions of representatives of government agencies and organizations with students, teaching staff and employees;

Principles:

- independence 

-neutrality and impartiality

- confidentiality

- informality

Tasks:

- Restoration of justice and rights that have been violated;

- Conducting activities to improve the corporate governance system and increase the level of corporate culture;

- Education and assistance to students and employees regarding their rights and in the settlement of early stage conflicts (disputes);

- Improving legal literacy on students’ and employees’ rights;

- Active participation in the development of sectoral projects of legal acts of state bodies-developers, if they affect the interests or may infringe on ENU students’ and employees’ rights.