Maintenance Department

The Technical Support Department is a structural unit of the NJC “L. N. Gumilyov Eurasian National University,” which provides technical support and maintenance for computer and office equipment, laboratory equipment, multimedia equipment, as well as access control and video surveillance systems.

• Support and maintenance of computer and office equipment, laboratory equipment, multimedia equipment, as well as the university’s access control and video surveillance systems, including network and telephone cabling.
• Analysis of the operational status of the University’s educational computing equipment sets, basic and applied software related to the educational process, and their compliance with the modern hardware and software level.
• Participation, together with other structural units of the University, in preparing proposals for optimizing the University’s operational processes based on the use of modern digital technologies.
• Carrying out organizational and technical measures to ensure information security and optimize the operation of computer equipment used at the University.

The Department of Technical Maintenance includes the following structural units:

Laboratory Analytics and Maintenance Department: Development and technical support of the University’s laboratory equipment, as well as analytical accounting of material assets used in the work of other departments within the department.

Technical Support Department: Ensuring the operability of computers and peripheral equipment, copying and reproducing equipment, and interactive equipment of the University. If necessary, carrying out diagnostic work and providing maintenance and repair of computer, peripheral, copying and reproducing equipment, and interactive equipment, replacing faulty components, and topping up office equipment with toner.

Communications Department: Ensuring the operational readiness of the network infrastructure for video surveillance, the access control system (hereinafter referred to as ACS), and ensuring uninterrupted, technically proper operation and reliable functioning of low‑voltage networks, as well as maintaining them in a functional state.